Department: Housekeeping 

Supervisor: Executive Housekeeper, Director of Housekeeping and/or Housekeeping Manager 

Summary 

The Housekeeping Room Attendant is responsible for maintaining the cleanliness, order, and overall appearance of guest rooms and public areas within the hotel. This role ensures that guests experience a clean, comfortable, and welcoming environment during their stay. The ideal candidate is detail-oriented, efficient, and committed to upholding the hotel’s standards of hygiene and presentation. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Clean and service guest rooms, including making beds, dusting, vacuuming, and replenishing amenities. 
• Sanitize bathrooms and restock towels, toiletries, and other supplies. 
• Report any maintenance issues or room damage to the appropriate department. 
• Ensure all assigned rooms meet the hotel’s cleanliness and presentation standards. 
• Respond promptly to guest requests and provide excellent customer service. 
• Maintain housekeeping carts and storage areas in a clean and organized manner. 
• Always follow safety and sanitation policies and procedures. 
• Use only approved cleaning chemicals for designated surfaces. 
• Update status of rooms as necessary. 
• Log and securely store any lost and found items according to brand and company requirements. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience  

Less than a high school diploma; previous housekeeping or cleaning experience preferred in a similar environment. 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 25 pounds.  

Department: Rooms 

Supervisor: Front Office Manager, Guest Service Manager, and/or GM 

Summary 

As a Front Desk Agent, you are the first point of contact for guests, delivering exceptional service and creating a welcoming experience. You will handle check-ins and check-outs, manage reservations, respond to guest inquiries, and ensure smooth front desk operations in accordance with hotel standards. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Greet guests warmly and professionally upon arrival. 
• Process check-ins, check-outs, and room assignments efficiently. 
• Handle guest requests, complaints, and inquiries with courtesy and urgency. 
• Manage phone calls, reservations, and room availability. 
• Maintain accurate records and perform basic cashiering duties. 
• Collaborate with housekeeping and other departments to ensure guest satisfaction. 
• Uphold safety, security, and cleanliness standards in the front desk area. 
• Consistently communicate hotel services and amenities to guests.  
• Effectively communicate shift change over information as needed. 
• Drive hotel van for guests within a two-mile radius (if applicable).

Supervisory Responsibilities  

This job has no supervisory responsibilities. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience  

6 months or more of front desk experience; preferably with brand experience 

Certificates, Licenses, Registrations 

May be required to hold a current TABC (TX) or RVSP (LA) certification.  Must have a valid Driver's License if driving hotel shuttle.

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee will be regularly required to stand and walk for prolonged periods of time and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.   

Department: Rooms 

Supervisor: Front Office Manager, Guest Service Manager, and/or GM 

Summary 

The Night Auditor is responsible for overseeing the front desk operations during overnight shifts while ensuring the accuracy of daily financial transactions and reports. This role combines customer service with accounting duties, requiring attention to detail, strong organizational skills, and the ability to work independently. The Night Auditor ensures a smooth guest experience during nighttime hours, reconciles daily revenue, and prepares reports for management. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Manage front desk operations during overnight shifts 

• Check in late-arriving guests and handle checkouts as needed 

• Reconcile daily financial transactions and balance accounts 

• Generate and distribute daily reports for management 

• Monitor and respond to guest inquiries and requests 

• Ensure security and safety protocols are followed overnight 

• Audit room rates, charges, and payment methods for accuracy 

• Assist with reservations and room assignments 

• Address and resolve any guest complaints or issues 

• Coordinate with housekeeping and maintenance for early-morning needs 

• Maintain accurate records of occupancy and revenue 

• Prepare the front desk for the morning shift transition 

Supervisory Responsibilities  

This job has no supervisory responsibilities. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience  

6 months or more of front desk experience; preferably with brand experience 

Certificates, Licenses, Registrations 

May be required to hold a current TABC (TX) or RVSP (LA) certification.  

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee will be regularly required to stand and walk for prolonged periods of time and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.